submitting complaints

Complaints should be reported via the website, tab Complaints. If the Complaining Party is not a system user or it is not possible to submit a complaint via the iZam system, the condition for accepting the goods to the Platinet S.A. Technical Service is to fill in the Complaint Form and attach it with the goods to the shipment.

To deliver the product to the site, it must be sent at your own expense to the company’s headquarters in Krakow. The parcel should be marked with the RLS complaint number issued by iZam. Instructions for adding an RLS complaint in the Contractor’s Desktop are below. Repaired products are sent back to the customer at the expense of Platinet S.A.

inconsistencies in the shipment - damaged goods

Any discrepancies should be reported immediately after receiving the goods, not later than 2 working days from the delivery by the courier. Complaints not submitted within this period will not be considered. Complaints should be reported by filling in the NON-COMPLIANCE PROTOCOL, which is below, and sending it to the e-mail address: or by fax: (+48) 12 651 05 74.

dispute settelement

At the address there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform).

tech support

Drivers and manuals can be downloaded from the website

Product descriptions and technical parameters can be found on the website


tel. +48 12 65 10 599

work hour: 9:00 – 17:00



ul. Tadeusza Śliwiaka 48, 30-798 Kraków

tel. +48 12 65 10 599, fax. +48 12 65 10 574


work hour: 9:00 – 17:00